Shipping policy

We are open and shipping orders as normal. Due to an extremely high volume of parcels being shipped, shipping times can vary and there are currently some delays throughout the network.

We are adhering to the current restrictions and monitoring the situation. If you are concerned about your order or need it by a certain time, please contact us directly and we will assist you.

[Please see our Wholesale Terms and Conditions for shipping information on Wholesale orders]

Armenia:
We ship all orders from our warehouse in Armenia, Yerevan.

We ship worldwide. FREE SHIPPING. ETA is 14-24 business days.
We also use DHL Express Fastway Couriers. Estimated delivery times vary depending on location. Usually it takes 5-7 business days. If you need your order by a certain date, please contact us so we can assist you. You will receive a tracking number and link with your shipping confirmation email. If your package is taking a little longer to arrive or the estimate delivery time has passed, please contact us before actioning an investigation through the carrier as this can often slow things down further and create more issues.

INCORRECT ADDRESS:

We pride ourselves on dispatching your order as quickly as possible so it is important to check all your details are correct before proceeding with your purchase. If you have made a mistake with your address or delivery instructions, please contact us IMMEDIATELY so we can amend them before your order is shipped. If your order has already been shipped we will do our best to assist you however in most cases you will need to contact the courier directly to attempt to update the details. If this is not possible then the item will most likely be returned to us and we will then contact you to arrange shipping to the correct address (additional shipping charges will apply).

New Zealand & Australia:
Shipping is calculated at checkout and is calculated based on size and weight. We use HayPost & DHL Couriers.

Worldwide:
International Shipping is calculated at checkout and is calculated based on size and weight. All of our international orders will be shipped with HayPost - National Post Service of Armenia. Estimated delivery is generally 14-24 business days. Additional duties and taxes may apply once the item arrives which are the responsibility of the recipient. We are unable to mark international orders as a gift as a way of bypassing or reducing customs fees or taxes. For more information about your countries custom policies, please contact your local customs office or the service provider.

We will make every effort to dispatch your order within 24 to 48hrs, however occasionally delays can occur. We will always keep you up to date by email or phone if there has been any unexpected delays in sending your order.

DAMAGED GOODS:
We put a lot of love and care into packing our items and make every effort to ensure your purchase will arrive safely. It is your responsibility to open and check each item upon receiving your order to confirm that all items are correct and there is no damage. If for some reason your item/s arrive damaged, please let us know ASAP by emailing us: sales@kwptoys.com.

Even if the item appears ok and it looks like the damage has only occurred to the packaging, please contact us regardless as some damage can still occur and make the item unsafe for use. Failure to report a damaged package or item within 48 hrs of receiving it will mean you have accepted the goods and no replacements will be issued. Please include photos in your email of your damaged item/items as well as proof of purchase so that we can assess the damage, contact the service provider and take appropriate action. The damaged item/items will then need to be returned safely to us. Please ensure that the item is packed safely (ie. bubble wrapped and in a sturdy box) as we cannot accept items that are not packaged appropriately and damaged further during transit. Once we have received the item/items we will contact you to resolve it.

UNDELIVERABLE ITEMS:
If a package has been returned to us marked undeliverable, we will contact you as soon as possible to organise a re-delivery. If we don't hear back from you or are unable to contact you after several attempts, we will refund you the original purchase price of the item/s. Shipping costs are non-refundable and any additional shipping will be at the expense of the customer.

For further information regarding shipping, please contact us: info@kwptoys.com or on +37455-777-178.