• Most orders (if all items are in stock) will be shipped within approximately 24 - 48 hours.
• Depending on the items and the size of your order we may need to ship your order on pallets or in more than one box, so some of your items may arrive separately. We may also pack some items in with others to save on space and shipping costs so it is your responsibility to check EVERY box once you receive them to ensure you have accounted for all your stock. We cannot be held responsible for stock that has gone missing due to not checking your stock properly.
• IMPORTANT: Due to the fact that we are shipping items in bulk, we will be shipping your items so they arrive safely to you, HOWEVER they will not be packed and ready to send straight to your customer. It is your responsibilty to check and re-pack items where necessary so that they are secure and safe for shipping to your customer.
• We are not liable for any loss or damage during transit and therefore no replacements or refunds will be issued. Larger orders will automatically include insurance.
• Any additional charges from the carrier will be invoiced to you.
• Any changes to your order must be communicated with us directly within 48 hours. Please contact us on: 00374 55 777178 to ensure we receive your changes in time.
• You acknowledge that if items are ordered and shipped to Armenia specifically for you, we may not permit you to vary or cancel your order without incurring a fee. In these cases we may also take a non-refundable deposit - this will be discussed with you prior if required.
• For small to medium sized packages, we will carefully pack, organize shipping and send your order ASAP.  We currently use Fastway Couriers DHL Express and HayPost for our all international shipping.
• For larger, heavier packages we may contact you PRIOR to shipping to confirm costs and take payment. Your order will then be shipped once payment has been accepted.
• If your order contains PRE-ORDERED items then ALL items will be shipped together once our stock has arrived. We are happy to organise shipment of the in stock items separately at your request (additional shipping applies).

Shipping costs:

The costs of shipping in both Australia and worldwide have increased significantly in recent times. To try to keep these increases to a minimum, we are now shipping all orders without insurance unless otherwise requested by the customer. In the case where an order is shipped without insurance cover, we are not liable for any loss or damage during transit.

• Please select 'WHOLESALE ORDERS' under shipping at the checkout when you place your order. We will then invoice you for the shipping once we have packed, measured and weighted your order.
• All shipping costs must be paid BEFORE your order is shipped.
• International shipping charges will also be invoiced to you separately.
• If you prefer to collect your order from us or you are located in Sydney, please contact us prior to placing your order so we can arrange the appropriate shipping charge for you. Collection is from our warehouse which is located in Rosebery, NSW. Once your order is packed and ready we will provide you with the collection address and times.
• Please note that we do not offer drop shipping at this time.

Price is per item and inclusive of GST. Prices are subject to change without notice so please check our site regularly to ensure your pricing is up to date.

• We do not offer refunds for change of mind, so please choose carefully.
• We accept only PayPal. Payments made with Paypal will incur a processing fee of 4.4% which will be invoiced to you separately.

Returns & Faulty Items:

• It is your responsibility to CHECK ALL STOCK as soon as you receive it to ensure there is no damage, all items are correct and nothing is missing.
• If you do receive a damaged item, please contact us asap (within 48 hrs) via email and include relevant pictures of each item.
• We will then organise a replacement or credit where applicable.
• If an item is being returned to us, you will need to make sure it is covered by insurance where applicable. We are not liable for any loss or damage which occurs during transit back to us.
• The period for returning faulty goods is within 7 days of your delivery and must be communicated with us prior. If you fail to notify us of a faulty item that you've received, within the 7 day period, you will be deemed to have accepted the goods.
• If your customer has an issue with a product, it it your responsibility to resolve this directly with your customer as per your stores Terms & Conditions. We are happy to help wherever we can but we cannot accept responsibility in cases such as an item is damaged during transit from you, to the customer or the customer has an issue with an item but it is not deemed as being faulty.
• When contacting us with any product issues on behalf of your customer, you will need to include a copy of the proof of purchase as well as high resolution images of the issue and if applicable, a video showing the issue.
  
  

  The following items can't be returned or exchanged

  Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders